Credit Controller 9- 12 months, Maternity cover

Company description

At JDP we’re experts in civils drainage and water management.  For over 50 years we’ve been combining quality products, knowledgeable staff, dedicated delivery, a national branch network and technical assistance to be a one-stop shop for our customers.  All this and focusing on excellent customer service is why we continue to succeed and grow.  We also pride ourselves on being a great company to work for!

Job description

We are looking for a Credit Controller to join the team based in our Head Office, Longtown for a period of 9-12 months. 

To be successful in this role, you must have experience in all aspects of credit control and demonstrate familiarity with credit agencies and other information services. You should possess a professional telephone manner, exercise a high degree of accuracy, and be confident using Excel spreadsheets and outlook. Experience in using SAP Business One would be advantageous.

Responsibilities and Duties:

- Solely responsible for your own ledger 

- Expected to prioritise your own workload, contact all customers on your ledger, bringing in cash to meet your individual and team monthly targets.

- Allocate all forms of incoming payments to customer accounts accurately.

- Communicate effectively with all head office departments, branches nationwide and external bodies.

- Answer incoming calls from customers and deal with queries or pass them onto the relevant department.

- Liaise with branch/regional sales offices to rectify any invoice queries and raise credit notes according to company procedures in a timely manner.

- Make informed credit limit decisions for customers following set company procedures and carry out stop lists for overdue accounts.

- Have the capability to troubleshoot day-to-day problems, ensuring the same problem doesn’t recur in the future.

- Maintain and keep up-to-date customer credit limits with the ability to be proactive and obtain higher credit limits for key customers as needed through the company insurance provider.

- Maintain a very detailed ledger and follow set company procedures to notify/escalate potential bad debts.

You must UK based with the right to work - please do not apply from abroad, this is not a role that can be sponsored.

Profile

A solid understanding of customer operations processes is beneficial, as is familiarity with best practices in customer service operations. While knowledge of the SAP Business One System is advantageous, it is not mandatory.

Offer

Benefits

• Competitive salary
• Contributory pension scheme
• Staff discount